Welcome to our Refunds and Returns Policy page. This policy is designed to ensure your shopping experience with us is as smooth and transparent as possible. Please read through the following information carefully, as it outlines our guidelines for refunds and returns. By making a purchase on our website, you agree to comply with these policies.

Refunds

  1. Eligibility for Refunds: We offer refunds on products that are damaged, defective, or significantly different from what was described on our website. To be eligible for a refund, you must contact our Customer Support within 7 days of receiving the product.

  2. Conditions for Refunds:

    • Products must be unused, in their original packaging, and accompanied by the receipt or proof of purchase.
    • We may require photographic evidence of the damage or defect to process the refund.
    • Refunds will be issued using the original payment method.
  3. Refund Process:

    • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
    • If approved, your refund will be processed within 4 business days.

Returns

  1. Eligibility for Returns: We accept returns for items that are unused, in their original condition, and returned within 14 days of receiving the product. Returns are accepted for reasons such as a change of mind, sizing issues, or personal preferences.

  2. Return Procedure:

    • To initiate a return, please contact our Customer Support within the specified timeframe.
    • You will receive instructions on how to package and send the item back to us.
  3. Conditions for Returns:

    • Products must be in their original packaging with all tags and labels attached.
    • Any promotional items or freebies received with the purchase must also be returned.

Non-Refundable and Non-Returnable Items

Certain items are exempt from our refund and return policies, including:

  • Perishable goods, such as food or flowers.
  • Personalized or customized items.
  • Gift cards and downloadable software products.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, you will need to return the original item following our return procedure and place a new order for the desired item.

Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to a mistake on our part, such as sending the wrong item.

Contact Us

If you have any questions or concerns regarding our Refunds and Returns Policy, please don’t hesitate to contact our Customer Support team at info@mishalashfaq.com.

Please note that this policy is subject to change without prior notice. It’s recommended to review this page before making a purchase.